How long will it take you to answer my email?
We aim to respond to any emails we have been sent within 24 hours. We read every single email we receive.
I placed an order and have forgotten to make a note of your address?
Our contact details can be found here.
How do I place an order?
We try to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing. A page with information detailing the product specification will be displayed along with price details. For more information about the product click more information and a larger picture will appear along with the number of items available. You can click on the 'Add To Basket' button to add the product to your shopping cart at any time.
Like shopping in any store the shopping basket allows you to safely keep your items held waiting for you whilst you continue browsing for other products you may wish to add. If you add another items to your basket you will be taken directly to the basket. A list of the items you have chosen and a total price will be displayed. You can go to your shopping basket any time by clicking on the 'View your basket' link at the top of any of the website pages.
When you have finished click on the 'Proceed to Checkout' button to begin completing your order. You will be greeted with a page requiring your email address, contact and delivery address details. Please ensure that the details you are submitting are correct including the delivery address if the item is being sent to someone else as a present. Click on continue to move on to the next stage where you can at a glance check the details of the products ordered, their value and their delivery address. If you are happy wih everything click on continue.
Here you can specify your chosen method of payment - either Paypal or Personal Cheque / Postal Order. To pay by credit card, debit card or using your paypal balance please click the paypal "pay to click here" logo and follow paypals instructions. To send either a cheque or post order to us please make a note of our address and click pay by post. Then you just need to send your payment to us. Should you forget to make a note of our address before confirming the order it can be found here.
What payment methods are available?
We offer a number of different payment methods for our customers. The most common way of ordering any item from us is with Paypal. If you do not have a Credit or Debit card, you may choose to pay via Cheque or Postal Order. With these types of payment you just need to click the pay by post button and send the cheque or postal order to us. Please keep a note of the details of your order.
Postal payments should be sent to: crystal-gift, 8 Apollo House, Illustrious Close, CHATHAM, Kent ME5 7RN
Made payable to : crystal-gift
I have placed an order using a cheque or postal order. Now what?
The order will go through to us ready to receive your payment. You will receive a confirmation email after you have placed it. If you are sending a payment using postal orders we recommend sending them recorded delivery for your protection.
How secure are my credit card details?
We use paypal as our payment provider. At no point do we see your card details nor do we have access to them.
How long will it take to process my order?
The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit card or debit card order via paypal the order will be sent as soon as possible. Usually within 2 working days. If you have placed an order with us and are paying by Postal Order or cheque your order can only be processed when we receive payment. Postal Orders will be cashed as soon as possible and the order will be sent the same day as we receive payment in this way. Cheques can take around 5 days to clear, with paypal cheques taking considerably longer.
How long will it take to receive my order?
The time it takes depends entirely on the locality and when the order was made. All orders are sent 1st class recorded delivery. Any delays that occur once posted are entirely down to Royal Mail. Once your item has been posted you will be emailed a Royal Mail tracking number.
Can I cancel my order?
Providing you
contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do.
Can I track my package?
Yes. A tracking number will be sent in a confirmation email when your order is dispatched and on its way to you.
Do you have a privacy policy?
Our privacy policy can be found here
My goods arrived damaged or did not arrive?
All items are checked before being dispatched. Should an item not be with you after 4 days of you receiving the tracking number or an item being received damaged please contact us for assistance.
Returns policy
Should you need to return an order for any reason please contact us within 7 days. Any items returned without our knowledge or consent may be subject to a handling charge. Responsiblilty for the safe return of any item rests with the customer and for this reason we suggest a signed for delivery. Any refunds will be made using the same payment method as the original purchase. Please note that return potage costs are not refundable.
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crystal glass ornaments - lead crystal ornaments - crystal swarovski jewellery |
